Do you have a complaint?
We see your feedback as a valuable opportunity to learn and enhance our services.
If you encounter any problems or have concerns about our service, please let us know. We promise to investigate thoroughly and communicate our findings transparently, striving to resolve your issues promptly and fairly.
The Legal Ombudsman Guidelines allow us eight weeks to resolve your complaint.
How can we help?
What is the nature of your complaint?
What area of law?
If you still wish to file a complaint you can do so below. Please clearly detail the reasons for your complaint and the desired outcome so that we can resolve this for you as quickly as possible.
Submit a complaint directly
Use our online form to submit a complaint
Submit a complaintOur Client Care team is available
9:00 to 13:00 (closed Wednesdays and weekends)
Call us now on: 0800 740 8596
Or you can write your complaint to us by postage to the below address:
Client Care, Slater and Gordon Lawyers
The Plaza, 100 Old Hall Street, Liverpool, L3 9QJ
Complaints policy
Clients can make a complaint to us within a year from the date of the act or omission, or from when they realised there was a concern.
It is important that we address all your concerns. If you remain unhappy you can refer your complaint to a Legal
Ombudsman.
Legal Ombudsman
Phone: 0300 555 0333Email: enquiries@legalombudsman.org.uk
Post: Legal Ombudsman, PO BOX 6167, Slough, SL1 0EH
You must make a complaint to Legal Ombudsman, within a year from the date of the act or omission, or from when you realised there was a concern.
If your unresolved complaint relates to an insurance policy covering your case, you may wish to contact the Financial Ombudsman Service.
Financial Ombudsman
Phone: 0800 023 4567Email: complaint.info@financial-ombudsman.org.uk
Post: Financial Ombudsman Service, Exchange Tower, London E14 9S
You must make a complaint to the Financial Ombudsman Service within 6 months from the date of your final response from us.
Or you can contact the Solicitors Regulation Authority (SRA), if your complaint is about our conduct rather than quality of service.
Solicitors Regulation Authority (SRA)
Phone: 0370 606 2555Email: contactcentre@sra.org.uk
Online form: SRA | Reporting a solicitor or firm to us | Solicitors Regulation Authority
Post: The Cube, 199 Wharfside Street, Birmingham, B1 1RN Or DX 720293 BIRMINGHAM 47
You can make a complaint to the SRA at any time, as there is no time limit for reporting concerns.